When it comes to subscripting and billing services, our ability to position multiple levels of subscription contracts and their respective entitlements is the differentiator.
The gamut of services comprise of providing interested consumers with the technical, SLA and administrative details, benefits of a subscription and providing help in the registration process. Whenever desired, recommendations and offers are made to customers for relevant upgrades, service packs, extensions, components and hot fixes.
In addition, an inbound billing enquiry service is also on offer which allows us to address issues like:
- Billing queries from customers with necessary clarifications about various charges.
- Assist customers on details of service usage and handle any disputed charges or billing errors on their bills.
- Imparting information to customers on the various options for paying their bill.